Commercial Services Customer Testimonial from Dana R. in Spring Hill, FL

In this ever changing world we live in, I have observed that customer service is not a high priority as it once was. It gives me great pleasure to write this letter to you about one of your employees, Jimmy Myers.

My first encounter with Jimmy was taking pictures of my property and explaining the procedure of the sinkhole repair. He was very thorough in his explanation of the job and possible damages that may occur in the course of that job. He was extremely polite, very knowledgeable and I found him to be a very personable young man.

Throughout the eight day job, I spoke with Jimmy at least three times. He made sure the job was being conducted properly and to see if I had any complaints, which I did not. On one of those occasions the ring around my pool ladder was broken and replaced immediately. He came to the property after the grouting job had been complete, took pictures and checked for damages. In checking my sprinkler system, he noticed that some of the heads needed adjusting, which he did and took the time to clean and uncover the grown-over grass on the "donuts" around the sprinkler heads. He mentioned that he would have the crew pressure wash the driveway due to tire marks.

Just when I thought this young man had already gone above and beyond, four days had passed, he returned to my property with a pressure washer. He explained that all crews were busy and he did not want me to think that he had forgotten about the driveway.

I cannot say enough great things about Jimmy. You are very fortunate to have this young man working for your company. I found him to be a refreshing change from most of the encounters I have had with his generation, especially in the business world. He is truly an asset.